• Supervisor Desktop Support

    Requisition ID
    2018-9033
    Category
    Management / Leadership
    Facility
    Community Medical Centers - Corporate Offices (CMC)
    Location
    US-CA-Fresno
    Posted Date
    6/19/2018
  • Overview

    The Supervisor Desktop Support is a vital member of our mission.

    In this role you will be responsible for establishing and maintaining end user hardware and software standards, driving adoption, and providing education on enterprise collaboration solutions.  Executes successful implementation of assigned projects relating to client based technology solutions.  Provides mentorship and direction to desktop support specialist team and Audio Visual Technicians while maintaining excellent customer service standards tracked by service level agreements. Manages administrative and HR duties including responsibility for team selection, performance monitoring and staff development. 

     

    Why are we the “Employer of first choice”?

    We provide a world of opportunity for professional growth and personal advancement by making the health and financial security of our employee’s a top priority. We embrace our responsibility to the people who make us the largest private employer in the central San Joaquin Valley by offering comprehensive and affordable medical benefits as part of your employment with CMC.  We value giving you a choice in your health coverage by providing three medical plan options.  You will also be offered prescription drug, dental and vision coverage, paid time off, flexible spending accounts, life and disability insurance, discounts on many goods and services, and an employer matched Tax Sheltered Annuity Plan (403(b)).

    Our team members enjoy additional benefits such as: education reimbursement, an employee gym, concierge service, and award winning cuisine. 

    Based in Fresno, California, we are a multi-specialty healthcare system comprised of four hospitals; Community Regional Medical Center, Clovis Community Medical Center, Fresno Heart & Surgical Hospital, Community Behavioral Health Center. Additionally, our system includes other health care facilities and a physician residency program in conjunction with the University of California, San Francisco. Our primary service area is 15,000-square-miles, and we're home to the only combined, burn and Level 1 trauma center between Los Angeles and Sacramento. 

    Community Medical Centers is an equal opportunity employer, Affirmative Action employer fully dedicated to achieving a diverse staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity, or any other protected status.

    If you are looking to make a difference and value a purposeful, lasting career, we provide that in our 120 year old hospital system! For more information on why you should choose Community please click the link:https://www.communitymedical.org/

    Responsibilities

    • Designs, coordinates, and implements complex end user hardware and software configuration and installation projects.
    • Evaluates and recommends new technology solutions to drive business value within desktop and mobile device space.
    • Works closely with Desktop Solutions team and Audio Visual team to maintain user policies and client configurations to ensure proper rights and functionality for users on network.
    • Mentors team members in advanced configuration and troubleshooting techniques.
    • Monitors, assigns and follows-up on team’s Incident and Service Request tickets using approved ticketing system.
    • Reviews and offers suggestions based on ticket system survey results.
    • Responsible for creating and monitoring staff schedule.
    • Provides staff with coaching, feedback, and developmental opportunities. 
    • Manages administrative and HR duties including, the time and attendance process, hiring and interview process, ensures consistent evaluations within scheduled time frames; coordinates all disciplinary processes in service area and advise the Manager/Director of all final written warnings and terminations.

     

    Qualifications

    Minimum required:

    Associate’s degree in an Information Technology related field. Seven years of experience implementing and supporting desktop and mobile solutions with ability to lead effective teams. Equivalent combination of education and experience may be substituted.

    Preferred: 

    Previous experience as a lead, supervisor or manager supporting desktop and mobile solutions.

    Licenses/Certifications:

    Minimum required:

    Current CompTia A+ and CompTia Network+ certifications.

    Preferred: 

    Microsoft Technology Associate or equivalent certification.

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