The Healthcare Interpreter 2 provides interpreting and translation services in a culturally sensitive manner in order to facilitate communication between the limited-English proficient (LEP) patients/families and the healthcare team. Interpreting services are provided for healthcare facilities participating in the contracted language provider network, via telephone or other remote technology. Act as a mentor to the Healthcare Interpreter 1 and conducts special projects for management.
Accountabilities
1. Provides interpreter services in person, by telephone or other remote technology (contracted language provider line) to non-English and limited-English speaking patients and their families in various healthcare settings. Ensures all questions/concerns regarding services are answered and clarified before the end of the session.
2. Serves as a culturally sensitive liaison between patients, their families and hospital staff.
3. Informs and/or educates various healthcare personnel on any culturally sensitive matters that may affect the delivery of patient care. When necessary, helps to facilitate resolution of problems and concerns that may be related to differences in cultural practices, views, or beliefs.
4. Assists with coordination and logging of language requests through outside interpreting services agencies and telephonic interpreting.
5. Maintains interpretation records and files including daily computer entry of statistical data collection of work related information and performs other related record maintenance tasks. Completes documentation according to standards and procedures.
6. Establishes video, phone and contracted language provider remote technology connections with callers and troubleshoots equipment.
7. Maintains contracted language provider standards and continuing education as required for contracted language provider network participation.
8. Translates all assigned information and documents into the required language accurately and at a level easily understood by the reading audience. Unless certified as Translator, each translation to be proof read for accuracy and content by a staff member with translation education/in-process certification.
9. Makes presentations on language, cultural sensitivity, appropriate use of interpreters and translators and other related subjects as assigned.
10. Conducts special projects as requested by management.
11. Acts as a mentor to the Healthcare Interpreter 1.
12. Performs equipment rounding assignments as assigned.
13. Performs other job-related duties as assigned.
