Practice Supervisor, Community Medical Oncology Specialists

Requisition ID
2020-20347
Category
Provider Offices
Shift Type (FT, PT, PD, etc.)
Full-Time
Shift
8 Hour
Shift Schedule
Days
Facility
Community Medical Centers - Corporate Offices (CMC)
Location
US-CA-Fresno
Posted Date
7/7/2021

Overview

As the Practice Supervisor, you will work in the Community Medical Oncology Specialists practice for Community Health Providers (CHP).  This role is directly responsible for othe daily operations of the clinic while Implementing work procedures and standards to improve efficiency and effectiveness in the office. You will supervise and train office and administrative staff, defuses customer service problems, and handles disputes with insurance companies. This practice is made up of 7 Physicians who are responsible for private practice duties as well as research and teaching. 

 

We know that our ability to provide the highest level of care begins with our incredible staff. Because of this, we provide unique benefits like free concierge services to run your errands while you work and well-being support through on-demand resources, as well as excellent retirement options and core benefits. Financial benefits are important too, and outside base compensation we provide relocation bonuses if you are moving to our wonderful community.

Responsibilities

Your Career at Community | Opportunity. Challenge. Growth.

 

In this role you will:

 
1. Supervises the daily office operations and coordinates the work of the office staff. Identifies and assists in resolving operational problems.
2. Assists in developing and implementing clinic policies and procedures, work plans and objectives for clerical functions.
3. Assigns, directs and reviews the work of subordinates’ work methods, procedures, work flow and standards for quality and quantity of work.
4. Provides training and coverage as needed and ensures adequate staffing.
5. Establishes standards for organizing patient files, work flow, registration process, patient flow and disposition.
6. Oversees and approves office supply inventory, ensures that mail is opened and processed, and offices are opened and closed according to procedures.
7. Acts as a problem solving and decision making resource to staff and physicians. Monitors, resolves and improves patient relations issues efficiently and timely. Handles all customer service complaints within the established guidelines and policies.
 

Qualifications

Education
• High School Diploma, General Education Development (GED) or Completion of a CMC Approved Individualized Education Plan (IEP) Certificate required
• Associate's Degree in Healthcare Administration, Healthcare Management, Business Administration or related field preferred
 
Experience
• 3 years of medical office, including billing and collections experience required
• Experience working with electronic health record, registration and scheduling systems preferred
• 1 year of supervisory experience preferred

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